Client Services Officer (C.S.O) is a unique SCI customer service initiative where one operations representative is allocated to and manages a client’s entire account. One contact for all requirements.
Sea & Air Freight / Import & Export
Buyer consolidation To and From Most Major Ports
Individually Tailored Reporting of Order Tracking
Customs Clearance / Tariff Consultancy
Coastal Shipping Services
Warehousing and Distribution
Wharf and local Transport
International Freight Auditing Services
International freight Consultancy Services
A Client Services Officer (C.S.O) is a unique client management position at SCI.
A C.S.O is solely responsible for all facets of a client’s account including orders, cargo logistics and delivery. Therefore, a client has one point of contact within SCI for the management of their freight. Our C.S.O’s know the current status of all of a client’s cargo so any queries can be answered promptly.
Our C.S.O’s are trained in all facets of cargo logistics including import and export, air freight and sea freight, cross trade and customs coordination.
For our clients this means that their customer service representative is also the person who is operating their orders and deliveries.
Our clients will also receive order tracking reports which are updated by our C.S.O’s to ensure that
our customers are aware of the any changes and current status of their shipments.
Due to the expansive nature of the C.S.O position only suitably experienced and dedicated staff are appointed to the role. Each C.S.O also has an assistant who works in the background supporting the CSO. This also creates a training environment for the C.S.O’s of the future and also provides cover in the absence of the CSO.
Clients can rest assured that their cargo is being managed by professional staff in a progressive company.
SCI Australia provides the Australian wine industry innovative services for exporters around Australia
via a CSO (Client Services Officer), establishing a true "one point of contact" to manage everything from
booking through to accounting, whether it be an FOB service or a cellar door to distributor door service.
Our entry into the wine industry has seen rapid acceptance and a growing reputation for high level service combined with prompt communication and attention to detail.
SCI has handled and freighted wines for many small and large Australian wineries to the major UK competition Decanter World Wine Awards. We understand the need for early communication, control and exacting management of the competitions logistic processes, as well as having an understanding the wineries and what they are looking to achieve.
SCI in conjunction with our Asian partners are assisting Australian wineries in their developing
this growing and exciting marketplace via a broad agency structure reaching from North Asia down to
S E Asia. Understanding the importance of efficient cargo control and management in new regions for
Australian wineries is paramount in comforting the exporter.
The Asia offices can provide all the destination land based logistics requirements to compliment the SCI personalized communication services to these Australian wine exporters.
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